Shipping policy

We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand our order processing, shipping, and delivery procedures.

1. Order Processing

Orders are processed after successful confirmation of payment.
Orders are generally processed and dispatched within 1–3 business days.
Once your order has been shipped, shipping and tracking details will be shared with you, where available.
Order processing may take additional time during weekends, public holidays, sales, or promotional periods.

2. Delivery Time

Orders are generally delivered within 3–5 business days after dispatch.
Delivery timelines may vary depending on the delivery location, courier service, weather conditions, public holidays, or other unforeseen circumstances.
Deliveries to remote areas or locations with limited courier services may require additional time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment.
Additional charges for special delivery requirements or remote locations may apply, where applicable, and will be communicated to the customer whenever possible.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through your registered mobile number, email address, or other available communication channels.

Customers can use the tracking information provided to check the current status of their shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order, including their full address, mobile number, and PIN code.

We are not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

6. Delayed or Failed Delivery

We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our control, including:

Courier or logistics delays.
Adverse weather conditions.
Public holidays.
Natural events or unforeseen circumstances.
Incorrect or incomplete shipping information.
Remote location restrictions or limited courier availability.

In such cases, we will make reasonable efforts to assist customers and coordinate with the delivery partner wherever possible.

7. Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please take clear photographs of the package and its contents and record a complete unboxing video.

If you receive a product different from the one you ordered, please refer to our Return & Exchange Policy and submit your request within 24 hours of delivery, subject to the applicable verification requirements.

8. Important Note

Customers are strongly advised to record a complete unboxing video while opening their package. This video, along with clear photographs, may be required for verification in the event of a wrong-product claim.

9. Contact Us

If you have any questions regarding your shipment, delivery status, or shipping concerns, please contact us using the contact details provided on our website.

By placing an order on our website, you acknowledge that you have read and agreed to the terms outlined in this Shipping Policy.