Terms of service

We are committed to ensuring that you receive the correct product you ordered. Our Return & Exchange Policy applies exclusively to cases where the product delivered is different from the product originally ordered.

1. Eligibility for Return & Exchange

• Returns or exchanges are accepted only if the customer receives a product different from the one ordered.

• Customers must submit a return or exchange request within 24 hours of delivery.

• Customers must provide clear photographs and, if requested, a complete unboxing video of the received product for verification.

• The product must be unused, undamaged, and in its original packaging.

• The product must include its original tags, packaging, and accessories, wherever applicable.

2. Non-Eligible Returns & Exchanges

We do not accept returns or exchanges for the following reasons:

• Change of mind or personal preference.

• Color or size preference.

• Dissatisfaction with the product based on personal expectations.

• Products that have been used, worn, washed, altered, or damaged.

• Products returned without their original packaging, tags, or accessories, wherever applicable.

• Any reason other than receiving an incorrect product.

3. Wrong Product Received

If you receive a product that differs from the one you ordered, please contact our customer support team within 24 hours of delivery.

For verification, our team may request the following:

• Clear photographs of the received product.

• A complete unboxing video showing the package opening and the product received.

• Order confirmation details and any additional information required for verification.

Once your claim has been reviewed and approved, you must return the incorrect product according to our instructions. The correct product will then be provided in accordance with our exchange process.

4. Verification & Approval

All return and exchange requests will be reviewed and verified by our team before approval.

We reserve the right to reject requests that do not meet the eligibility requirements outlined in this policy or where sufficient proof is not provided.

5. Important Notes

• Customers are strongly advised to record a complete unboxing video while opening their package.

• The unboxing video and photographs may be required as evidence when reporting an incorrect product.

• Customers must report any wrong-product delivery within 24 hours of receiving the order.

• No return or exchange will be accepted for any reason other than receiving a product different from the one ordered, subject to applicable consumer protection laws.

6. Contact Us

For assistance with a wrong-product delivery or to request an exchange, please contact us using the contact details provided on our website within the specified 24-hour period.

By placing an order on our website, customers acknowledge and agree to the terms outlined in this Return & Exchange Policy.